Searching for lost luggage

It´s been a real adventure getting my son here. We had some trouble getting his passport on time. We got it the night before he left Sweden!

During his journey the airport lost his luggage and my friend’s bags (who traveled with him.) We spent yesterday trying to find their bags that were supposed to be at San Francisco International airport (a huge airport). First we called all the different numbers they gave us, tried to track their luggage on internet and then we drove over there to actually speak face to face to a person. We spent half the day at the airport. Waiting in line on different places, speaking to a dozen people. Finally we got to talk to a manager that promised to look for our bags. She said that it was possible that it would take her 2-3 hours to find them and asked for our cellphone number so that she could call us as soon as she either found them or determined that they were lost.

We killed some time in a nearby shopping mall. In the evening we still haven´t heard anything. No one answered the phone numbers they gave us. We drove back to the airport and found out that everyone working for Swiss Air (the ones who lost the bags) quit for the day. Without calling back or answering any calls. We drove back home and on the way we bought some new clothes for Joel and my friend.

I hope they´ll find their bags!